Application Stalled? Your Guide to Contacting the Delhi RPO on a Persistent ‘Under Review’ Status

how to contact Delhi RPO When your passport application status at the Delhi RPO remains stuck on “Under Review” for significantly longer than the typical two-week window, it can be a source of major anxiety. This usually indicates a bottleneck, often related to the Police Verification Report (PVR), a minor discrepancy, or a significant internal backlog.

Here is a structured, step-by-step guide on how to effectively contact the Delhi Regional Passport Office (RPO) and other relevant authorities to resolve a stalled application.

how to contact Delhi RPO

1. The Essential First Step: Online Grievance : how to contact Delhi RPO

The most formal and trackable way to initiate contact is through the official Passport Seva portal. This generates a Service Request Number (SRN) and compels a response from the concerned office.

  • Platform: Passport Seva Portal (www.passportindia.gov.in)
  • Action:
    1. Log in to your account.
    2. Navigate to the “Information/Feedback/Grievance” section.
    3. Select “Register Grievance”.
    4. Choose the Passport Office and select the Service Type (e.g., Passport Application).
    5. In the details field, clearly state your Application File Number (ARN), the date of your PSK appointment, and mention that the status has been “Under Review” for [Number] working days after [Police Verification Date, if known]. Request a specific reason for the delay.
  • Why this works: The system automatically logs your complaint and forwards it to the Delhi RPO’s Public Grievance Cell, triggering an internal timeline for resolution. You can track the response using the generated SRN.

2. The Direct Communication Channels : how to contact Delhi RPO

how to contact Delhi RPO

Once the online grievance is logged, you can follow up using the direct contact information for the Delhi RPO and the National Call Centre.1

📞 National Call Centre / Helpline : how to contact Delhi RPO

  • Number: 1800-258-1800 (Toll-Free)2
  • Timing: Citizen Service Executive Support is generally available from 8 AM to 10 PM.3
  • Strategy: Call and provide your File Number and Date of Birth.4 The executive can read out the internal notes on your file, which are often more detailed than the public status (“Under Review”). Ask them to escalate the matter, referencing your already-submitted online grievance/SRN.

📧 Delhi RPO Official Email : how to contact Delhi RPO

  • Email ID: rpo.delhi@mea.gov.in5
  • Strategy: Write a concise, professional email.
    • Subject Line: Urgent Inquiry: Stalled Passport Application (ARN: [Your ARN]) – Status: Under Review
    • Body: Include your full name, application date, ARN, and the date the status changed to “Under Review.” Politely request the specific reason for the delay and the estimated time for resolution.

3. The Personal Approach: Visiting the RPO (By Appointment) : how to contact Delhi RPO

If you have tried the digital methods and the status has been stalled for over 4 weeks (20+ working days), a physical visit is often the most effective route, especially if a documentation issue needs face-to-face clarification.

🚨 Important Note: As per RPO Delhi advisories, Walk-in appointments are generally NOT allowed for general inquiries.6 You must seek a prior appointment for an inquiry.

Delhi RPO Address & Contact Details : how to contact Delhi RPO

DetailInformation
AddressGround Floor, Hudco Trikoot-3, Bhikaji Cama Place, R.K.Puram, New Delhi-110066
RPO Landline011-26187072 / 26187073 / 26184000 (Use for Inquiry Appointment)
RPO Emailrpo.delhi@mea.gov.in
Working DaysMonday to Friday

How to Visit the RPO: how to contact Delhi RPO

  1. Call or Email First: Attempt to get a prior appointment for an inquiry by calling the RPO Landline or emailing the RPO ID. State that your application is stalled under review and you require a clarification/grievance meeting.
  2. Documents to Carry: Always carry your original documents, ARN copy, the fee payment receipt, and a printout of your latest online status and any grievance (SRN) reference.

4. Advanced Escalation Methods : how to contact Delhi RPO

how to contact Delhi RPO

For extreme, multi-month delays or serious issues, you can use these official escalation methods:

A. Contact the Public Grievance Cell (MEA) : how to contact Delhi RPO

The Public Grievance Cell handles complaints that are not resolved by the local RPO.

  • Officer/Cell: Public Grievance Officer, PSP Division, Ministry of External Affairs.7
  • Address: Room No. 24, Patiala House, Tilak Marg, New Delhi – 1100018
  • Email: passport.pg@mea.gov.in9
  • Strategy: This should be used only if the RPO is unresponsive after 30+ days. Provide a history of your attempts to contact the RPO (including RPO email correspondence and SRN).

B. File a Right to Information (RTI) Application : how to contact Delhi RPO

The RTI Act can be a powerful tool for obtaining a formal, time-bound response.

  • Method: File an online RTI application (https://rtionline.gov.in/) with the Ministry of External Affairs (MEA).
  • Request: Specifically ask for the status of your file (ARN) and the reason for the delay at the Regional Passport Office, Delhi.
  • Why this works: An RTI requires a response within 30 days, forcing the office to locate and process your file.

By following this layered approach—starting with the formal online grievance and escalating systematically—you maximize your chances of getting a clear answer and moving your “Under Review” file to the final stages of processing.

How to Contact Delhi RPO About a Stalled “Under Review” Passport Status

If your passport application has been showing “Under Review at Regional Passport Office (RPO) Delhi” for many days or even weeks, it can be frustrating. This usually means your file is waiting for officer approval or further verification.
However, if the status seems stalled or stuck for too long, you can — and should — contact the Delhi RPO directly to resolve it.

Here’s a complete guide on how to reach the Delhi RPO, what to mention in your communication, and how to escalate the matter effectively.

1. Understand What “Under Review” Really Means : how to contact Delhi RPO

Before reaching out, it’s important to know that:

  • “Under Review” indicates your file is being checked by RPO officials after police verification.
  • In most cases, this phase lasts 3–10 working days.
  • Delays beyond 15 working days may require manual follow-up.

Common causes for delay:

  • Pending police report upload
  • Document discrepancy (e.g., address proof, name mismatch)
  • Adverse remarks in the verification report
  • Lost/damaged passport applications (require RPO approval)
  • High workload or officer reassignment at Delhi RPO

If none of these apply and your file has been “Under Review” for long, it’s time to contact the office.

2. Official Delhi RPO Contact Details : how to contact Delhi RPO

Below are the verified contact options for Delhi’s Regional Passport Office (RPO).

📍 Office Address:
Regional Passport Office, Delhi
HUDCO Trikoot-3 Building, Bhikaji Cama Place, R.K. Puram,
New Delhi – 110066

📞 Helpline: 1800-258-1800 (National Call Centre)
📧 Official Email: rpo.delhi@mea.gov.in
⏰ Working Hours: Monday to Friday, 9:30 AM – 5:30 PM

When emailing or calling, always mention:

  • Your File Number (e.g., DL1065437890125)
  • Your Full Name and Date of Birth
  • Date of submission and current status message (“Under Review at RPO Delhi”)
  • Your contact number for updates

3. How to Email Delhi RPO Effectively : how to contact Delhi RPO

Here’s a sample format you can use when emailing the Delhi RPO:

Subject: Request for Update – Passport File Under Review at RPO Delhi (File No. DLXXXXXXXXXX)

Body:

Dear Sir/Madam,

I am writing to request an update on my passport application (File No. DLXXXXXXXXXX).  
My application has been showing the status “Under Review at RPO Delhi” since [date].  

All required verifications have been completed, but there has been no further update.  
Kindly look into the matter and inform me of any additional requirements or expected processing time.

Applicant Name: [Your Name]  
Date of Birth: [DD/MM/YYYY]  
Application Type: [Fresh / Reissue / Tatkal / Lost Passport]  
Mobile: [Your Contact Number]

Thank you for your assistance.

Sincerely,  
[Your Full Name]

4. Visit the RPO in Person (If Urgent) : how to contact Delhi RPO

If your case has been under review for more than 3 weeks and no response has been received, it’s best to visit the RPO directly.

Steps:

  1. Carry your Application Receipt, ID Proof, and Acknowledgment Slip.
  2. Visit between 10:00 AM to 1:00 PM (public inquiry hours).
  3. Ask to meet the Public Grievance Officer or Assistant Passport Officer (APO).
  4. Briefly explain your situation and provide your file number.

💡 Tip: If you applied through PSK Gurgaon, your file is still processed at the Delhi RPO. The same contact methods apply.

5. Register a Grievance Online : how to contact Delhi RPO

You can raise a complaint online if your email or visit doesn’t resolve the issue.

Steps:

  1. Go to the Passport Seva Portal.
  2. Log in → Click Feedback/Grievance → Select “RPO Delhi”.
  3. Enter your File Number and describe the delay.

You’ll receive a Grievance Reference Number, and the RPO usually responds within 48–72 hours.

6. Contact CPV Division (Only if Extremely Delayed) : how to contact Delhi RPO

If your case has been stuck for over a month despite follow-ups, you can escalate it to the CPV Division (Ministry of External Affairs).

Email: grievance.passport@mea.gov.in
Include your RPO name, file number, and previous correspondence copies.

7. Seek Help from a Professional Passport Agent (Optional) : how to contact Delhi RPO

For those who prefer not to deal with the follow-up process, a registered passport agent in Delhi or Gurgaon can track your application, contact the RPO on your behalf, and ensure faster resolution.

📞 Contact: Passport Agent Gurgaon – 9968875644
They can help with under review cases, Tatkal approvals, and document rechecks.

Final Thoughts : how to contact Delhi RPO

Delays in passport processing at Delhi RPO can happen due to manual checks, but clear communication and timely follow-ups make a big difference.
Use official channels first — helpline, email, grievance, or in-person visit — before escalating.

Stay patient, keep your file number handy, and maintain a polite tone in all communications.
With proper follow-up, most “Under Review” cases are resolved within a few working days.

✅ Expert Assistance:
If your passport file is stuck “Under Review” at Delhi RPO or PSK Gurgaon, call 9968875644 for fast-track support and file monitoring.