🚀 When to Escalate to the Passport Grievance Cell (Delhi RPO & MEA)
passport grievance cell Delhi Learn when and how to escalate your passport delay or “Under Review” file to the Passport Grievance Cell Delhi. Includes contact emails, process, and escalation tips. Call 9968875644 for expert help. While patience is a virtue in passport processing, there comes a point when a persistent “Under Review” status demands escalation. Knowing the right time and the correct channel ensures your grievance gets the attention of higher authorities, ultimately leading to quicker resolution.
Here is the timeline and the proper procedure for escalating a stalled passport application in Delhi to the Grievance Cell.
đź“… Timeline for Escalation: The Thresholds : passport grievance cell Delhi
The primary rule is to complete the immediate steps before moving to the higher-level Grievance Cell.
| Step | Status Duration | Action Required |
| Initial Wait | 0 – 15 Working Days (Post PVR Submission) | Patience. The RPO is likely conducting routine checks. |
| First Contact | 15 – 20 Working Days (Stalled) | Register Grievance on Passport Portal. Use the official “Register Grievance” link on the Passport Seva website. |
| Initial Escalation | 20 – 30 Working Days (No Resolution) | Call the National Call Center (1800-258-1800) and reference your online grievance (SRN). Email the RPO Delhi (rpo.delhi@mea.gov.in) with your ARN. |
| Formal Escalation | 30+ Working Days (Persistent Delay) | ESCALATE to the MEA Public Grievance Cell and/or CPGRAMS. |
🏛️ The Central Grievance Cells: When and How to Use Them : passport grievance cell Delhi
When the local RPO/PSK channels (online grievance, RPO email, RPO visit) fail to provide a satisfactory resolution or the status remains unchanged after 30 days, you must escalate to the central authority: the Public Grievance Cell of the Ministry of External Affairs (MEA) and the centralized government portal, CPGRAMS.
1. Public Grievance Cell (MEA) : passport grievance cell Delhi
This cell specifically monitors and addresses passport-related complaints that have bypassed the initial RPO level.
- When to use it: When the delay is significant (over 30 days post-PVR), you suspect a severe internal issue, or the Delhi RPO has not responded to your direct email/online grievance.
- Contact Details:
- Public Grievance Officer: Shri Bal Krishan (as per latest published details)1
- Email: passport.pg@mea.gov.in2
- Address: PSP Division, Ministry of External Affairs, Room No. 24, Patiala House, Tilak Marg, New Delhi – 1100013
- Strategy:
- Send a formal email, clearly detailing your application journey.
- Crucially, mention your previous online grievance SRN and the dates you contacted the Delhi RPO. This proves you followed the procedure and require central intervention.
2. CPGRAMS (Centralized Public Grievance Redress And Monitoring System) : passport grievance cell Delhi : passport grievance cell Delhi
CPGRAMS is a government-wide platform for citizens to lodge grievances against any Central Government department. It is highly effective because it ensures accountability and provides a definitive tracking mechanism.
- When to use it: When you want a formal, high-level review of the delay that is independent of the MEA’s own local RPO setup.
- Platform: www.pgportal.gov.in
- How to file:
- Register/Log in to the CPGRAMS portal.
- Select the relevant Ministry/Department: Ministry of External Affairs (MEA).
- Lodge the grievance, mentioning your ARN and the number of days the application has been “Under Review.”
- Why this works: The system mandates that the concerned department (MEA/RPO) provide a resolution or an interim reply within a strict timeframe (usually 21 days). You can track the status of the action taken online.
âś… Preparation is Key to Successful Escalation : passport grievance cell Delhi
Before escalating to any high-level cell, ensure you have the following information ready:
- Application Reference Number (ARN): The primary identifier.5
- Date of PSK Appointment: When you physically submitted your application.
- Date of Police Verification (PVR): The date the police completed their verification (if known from status tracking).
- Previous Grievance SRN: The Service Request Number from your initial online grievance on the Passport Seva Portal.
- Timeline Log: A brief, chronological list of events (e.g., 2025-09-01: PSK Appointment; 2025-09-05: PVR done; 2025-09-06 to present: Under Review).
By escalating in a systematic manner and providing all necessary documentation, you maximize the efficiency of the Grievance Cell, compelling the Delhi RPO to address your application promptly.
When to Escalate to the Passport Grievance Cell Delhi | Complete Guide : passport grievance cell Delhi
If your passport application is stuck under review or you haven’t received an update for weeks, it might be time to escalate your case to the Passport Grievance Cell, Delhi.
The grievance cell is the official authority under the Ministry of External Affairs (MEA) that handles delays, unresolved issues, and complaints related to passport services.
In this article, we’ll explain when and how to escalate your case, what kind of issues the grievance cell handles, and the right way to get your complaint noticed.
1. What Is the Passport Grievance Cell Delhi? : passport grievance cell Delhi
The Passport Grievance Cell is a dedicated unit operating under the Regional Passport Office (RPO) Delhi and the CPV Division (MEA).
It manages escalated complaints such as:
- Stalled “Under Review” files
- Unusual passport delays after police verification
- Lost or untraceable files
- Non-response from PSK/RPO offices
- Incorrect personal details printed on passport
- Urgent travel cases pending for officer approval
Essentially, if you’ve already followed up with the RPO and your issue is still unresolved, the Grievance Cell is your next step.
2. When Should You Escalate to the Passport Grievance Cell Delhi
Not every delay requires escalation — some are routine and clear automatically.
However, you should escalate your case to the Grievance Cell in the following situations:
| Situation | When to Escalate |
|---|---|
| “Under Review at RPO Delhi” for more than 15 working days | After verifying that police report is clear |
| Police verification completed but no update | Wait 10–12 working days, then escalate |
| Document resubmission done but still pending | After 7 days with no movement |
| Tatkal application stuck for officer approval | After 3 working days |
| Email or call to RPO Delhi not answered | After 5 working days |
| Urgent travel within 7 days and file pending | Immediately escalate with proof of travel |
| Incorrect data printed or reissue delayed | After 5 working days of complaint |
If your file shows no status change for more than 3 weeks, escalation is highly recommended.
3. How to Contact the Passport Grievance Cell Delhi : passport grievance cell Delhi
You can contact the Delhi Passport Grievance Cell in multiple ways depending on urgency and file type.
Option 1: Online Complaint via Passport Seva Portal : passport grievance cell Delhi
- Visit www.passportindia.gov.in
- Log in → Click Feedback/Grievance
- Select:
- Category: “Delay in Processing” or “File Under Review”
- RPO: “Delhi”
- Enter your File Number, DOB, and brief details (within 500 characters).
- Submit your complaint and note the Grievance Reference Number.
🕒 Expected Response: 48–72 hours
Option 2: Email to RPO Delhi or MEA Grievance Cell : passport grievance cell Delhi
You can email your concern directly for faster tracking:
📧 RPO Delhi: rpo.delhi@mea.gov.in
📧 MEA Grievance Cell (CPV Division): grievance.passport@mea.gov.in
Email Format Example:
Subject: Request for Escalation – File Under Review at RPO Delhi (File No. DLXXXXXXXXX)
Dear Sir/Madam,
My passport application (File No. DLXXXXXXXXX) has been showing “Under Review at RPO Delhi” since [date].
All verification steps have been completed, yet the status remains unchanged.
I have previously contacted the RPO but have not received an update.
Kindly review my file and expedite the process.
Applicant Name: [Your Full Name]
Date of Birth: [DD/MM/YYYY]
Application Type: [Fresh / Reissue / Tatkal]
Mobile: [Your Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Option 3: In-Person Visit (For Urgent or Escalated Cases) : passport grievance cell Delhi
Address:
Regional Passport Office, Delhi
HUDCO Trikoot-3 Building, Bhikaji Cama Place, R.K. Puram,
New Delhi – 110066
Public Grievance Officer Timings:
Monday to Friday, 10:00 AM – 1:00 PM
Carry:
- Acknowledgement Receipt
- ID Proof
- Proof of urgency (if applicable, e.g., travel ticket or visa letter)
💡 Tip: For urgent international travel, attach your travel itinerary when escalating your case — it speeds up review.
4. What Happens After Escalation : passport grievance cell Delhi
Once the Grievance Cell receives your complaint:
- Your case is forwarded to the concerned APO/RPO officer for review.
- You’ll receive a reply within 2–4 working days with the status or next steps.
- In special cases, the RPO may call you for document verification or interview.
Escalations through the official MEA email or grievance portal are usually effective in resolving delays quickly.
5. Get Help from an Authorized Passport Agent (Optional)
If you’re not comfortable writing official mails or visiting the RPO, a professional passport agent can do the follow-up and escalation process for you.
They can coordinate with Delhi RPO officials, track updates, and ensure your file is prioritized.
📞 Contact: Passport Agent Gurgaon – 9968875644
They specialize in resolving under review, Tatkal, and pending police verification cases across Delhi NCR.
Final Thoughts
You should escalate your case to the Passport Grievance Cell Delhi if:
- Your application has been “Under Review” for over 2–3 weeks, or
- You’ve already contacted the RPO without getting a response.
Always follow a step-by-step escalation process — online grievance first, then email, then personal visit if required.
Most complaints, once registered, are resolved promptly by the RPO or MEA team.
âś… Expert Help:
If your passport file is pending “Under Review” or delayed beyond normal timelines, call 9968875644 for assistance with grievance escalation and RPO follow-up.