How to book passport enquiry appointment Whether your passport is delayed, stuck in review, awaiting police verification, or facing documentation issues — sometimes the fastest solution is a direct visit to the Passport Office. But unlike earlier, you can’t simply walk into most Regional Passport Offices (RPOs).
You must book an enquiry appointment first to meet an officer or raise your concern officially.
This guide explains exactly how to book an enquiry appointment at the passport office — with steps, tips, mistakes to avoid, FAQs, and escalation methods.
🧭 Why Do You Need an Enquiry Appointment? How to book passport enquiry appointment
Booking an enquiry appointment is required when:
- Your passport file is under review/stuck beyond normal timeline
- You need to submit additional documents
- Police verification is delayed, incomplete, or incorrect
- You want to upgrade to Tatkal
- There is a mismatch in: How to book passport enquiry appointment
- DOB
- Name
- Parent details
- Address
- Passport records
- Your passport application shows: How to book passport enquiry appointment
- ❗ Pending RPO review
- ❗ Pending action from applicant
- ❗ Hold / Deficient documents
An enquiry appointment allows you to meet a Public Grievance Officer or RPO Officer to discuss the issue and request resolution.
🛠 Step-by-Step: How to Book an Enquiry Appointment
Follow these exact steps: How to book passport enquiry appointment
1️⃣ Visit the Passport Seva Website
Go to: How to book passport enquiry appointment
2️⃣ Login or Create an Account
If you already applied online, use the same login details.
If new: How to book passport enquiry appointment
- Register using email ID
- Create a password
- Verify using OTP
3️⃣ Select “View Saved/Submitted Applications”
This ensures the system identifies your passport file number. How to book passport enquiry appointment
4️⃣ Click on “Schedule Appointment”
You will see a list of options such as: How to book passport enquiry appointment
- Fresh Passport
- Reissue Passport
- Tatkal
- Enquiry Appointment
Select 🟦 “Enquiry Appointment”. How to book passport enquiry appointment
5️⃣ Choose the Nearest Passport Seva Kendra (PSK) / RPO
The system automatically suggests as per your address and jurisdiction. How to book passport enquiry appointment
6️⃣ Select Available Date & Time Slot
Appointment availability depends on:
- Office workload
- City demand
- Special verification cases
If no slot showing:
🔹 Try early morning
🔹 Retry after 5 PM
🔹 Check multiple nearby PSKs (if allowed)
7️⃣ Confirm & Download Appointment Receipt
Once confirmed:
- Download the receipt
- Take a printout
- Carry it to the appointment
You can also save it as a PDF on your phone.
📄 Documents You Must Carry for an Enquiry Appointment
| Document Type | Required? |
|---|---|
| Appointment Receipt | ✔ Mandatory |
| Aadhaar Card | ✔ Mandatory |
| Passport (if renewal) | ✔ Yes |
| File Number Printout | ✔ Yes |
| Supporting documents (tickets, joining letter, etc.) | ✔ If urgency |
Bring originals + photocopies.
🏛 What Happens During the Enquiry Appointment?
Once you reach the Passport Seva Kendra / RPO:
- Security verification
- Token issuance
- Meeting with verification or grievance officer
- Explanation of issue
- Officer may:
- Approve update
- Request more documents
- Initiate re-verification
- Escalate to senior officer
If urgent travel proofs are submitted, approval may be prioritized.
🚦 Common Reasons for Enquiry Appointments
| Scenario | Example |
|---|---|
| Police report mismatch | Address differs from Aadhaar |
| File stuck under review | “Pending RPO decision” for > 15 days |
| Urgency | Visa deadline, flight in 7–10 days |
| Documentation issue | Name change, minor to major age category |
| Re-issue complication | Passport lost or damaged |
✔️ Do’s and ❌ Don’ts
✔️ DO:
- Arrive 15–20 minutes early
- Carry all originals
- Speak politely and clearly
- Bring proof for urgency (if claiming)
❌ DON’T:
- Provide fake travel tickets
- Argue with staff
- Book multiple appointments unnecessarily
- Leave without clarification or next steps
❓ Frequently Asked Questions
📌 Is an enquiry appointment free?
Yes — there is no fee for booking an enquiry appointment.
📌 Can I go without an appointment?
In most cities, no entry without appointment is allowed, except rare extreme medical/emergency cases.
📌 Can I change or reschedule my enquiry appointment?
Yes — once. After that, you may need to rebook.
📌 How long does it take after enquiry appointment for update?
Anywhere from 24 hours to 15 working days, depending on case type.
🧾 Final Takeaway
Booking an enquiry appointment is one of the most efficient ways to resolve delays, review hold-ups, or documentation issues in your passport process. The key is:
- Be prepared
- Carry supporting documents
- Explain your case clearly
- Follow the officer’s instructions
If your case is complicated, delayed for weeks, or urgent — professional guidance can prevent further mistakes and save time.
Want Help With Booking or Escalation?
If you need assistance for:
✔ Enquiry appointment
✔ Tatkal upgrade
✔ Under review escalation
✔ Documentation correction
Tell me and I’ll help or generate a WhatsApp-friendly message.